Disclosure policy:

What I do.

At tonylav.com, I provide website design, hosting, email facility and design & print.  Items are bespoke design and all supplied after consultation with a client.  In addition to this, I offer ongoing updates and promotion of websites through media such as facebook, twitter & blogging.

Pricing

To offer pricing for webdesign is extremely difficult.  I offer web design from as little as £199 for a 1 page website. I am also able to offer larger websites including e-commerce which can sometimes cost as much as £10,000 when including brand and artwork.  I will be able to either offer a cost once the we have met to discuss, or alternatively if I know what budget you have set aside, I can work to produce something within this.

Hosting costs for a standard website is £60 per annum.  Sites requiring a database (e-commerce in particular) will normally incur further costs dependent upon the level of data to be stored and the amount of bandwidth required to provide results.

Web design promise (refund policy).

I make every effort to make sure all my customers are 100% happy with the website designs that I supply. I take great care in asking questions before I begin a web build in order to ensure that both client and myself are heading along the same path.

Before I begin work on a website, and after consultation, I ask for a 50% desposit, and the final balance upon satisfactory completion.

In the unlikely event that you are unhappy with the design that I have created, I will refund all money that you have paid to me as deposit.  I naturally will ask for the opportunity to make further alterations in accordance to your requests.   Payment of the balance of the remaining 50% is only asked when you are happy with the web design I have created for you and as such when making this final payment, you are agreeing that you are happy with my work.

In the unlikely case that you are unhappy with a completed website, and before final balance is paid, I would ask that request for a refund is made in writing within 7 days after viewing the completed site.

Privacy Policy.

I will not disclose customer information to any third parties. I will only use your information to contact you about products and services offered by me, and to inform you of seasonal or promotional offers. If you do not wish me to contact you regarding any offers available from me, please do let me know, and will remove you from my mailing list.

I will not retain financial information.

I use your data for the following purposes:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.

Contact Information.

You can contact me in many ways:

By telephone 24/7:
Call : 0845 055 9257

By Fax:
0709 231 6906

By Email:
info@tonylav.com

By Post:
25 Marlborough Road
Waterloo
Liverpool
L22 1RT

Delivery Policy

Once an order has been placed online, you will receive notification from tonylav.com that your order has been received and processed. You should allow 5-10 working days from the date of order for delivery. This is an approximation of a realistic lead time, yet we will of course endeavour to deliver your order to you as soon as is possible and convenient to you.

Deliveries are undertaken from Monday to Friday only, with the exception of Bank Holidays.

Terms.

(1) Price Variation. Estimates are based on current costs of production and unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise of fall in such costs.

(2) All quotations are valued for 30 days unless stated otherwise.

(3) Preliminary Work. All work carried out, whether experimentally or otherwise at the customers request shall be charged unless stated by tonylav in writing.

(4) Additional Work. A charge may be applied to cover the costs of any additional work involved to fulfil an order which is not classed “within normal specifications”.  tonylav will inform you at the time of additional costs inccurred, agree the costs and request an additional purchase order to be raised before work is undertaken.

(5) Proofing. Proofs of all work may be submitted for approval on request. tonylav accept no liability for any errors not spotted or corrected by the customer in proofs so submitted. It is the customers responsibility to check all proofs and sign off before the work commences.  tonylav  do not take any responsibility for mistakes not spotted or indeed made if a proof is not requested. Customer corrections are charged as extras.

(6) Copyright. Unless negotiated and agreed in writing, the copyright of general artwork, commissioned artwork and illustrations belong to tonylav. This artwork may be used in promotional marketing materials. tonylav are not responsible for obtaining the copyright of any artwork, pictures, logos or fonts used in any work supplied. This responsibility is with the originator or the customer.

(7) Company Imprint. Unless otherwise specifically requested in writing, all packaging materials will carry  tonylav imprint which will be placed at our discretion.

(8) Delivery. (a) Delivery of work shall be accepted when tendered and thereupon or, if earlier, on notification that the work has been completed. Payment is then due within 30 days. Ownership will remain with tonylav until payment is made in full.

(b) Unless otherwise specified, the price quoted does not include delivery. Delivery will be charged at £25.00 per delivery address (UK) for a basic next day service for parcels under 15kgs and under 2.5 metres in lengths. Premium delivery services will be charged and quoted as an extra.

(c) If an agreed delivery deadline is not met at the fault of an external delivery firm,  tonylav are not liable for any compensation or discount in connection with loss of earnings or business.

(9) Suspended Work. Should work be suspended at the request of, or delayed through any default of the customer for a period of 30 days from the original schedule,  tonylav are entitled to payment for work carried out, materials specially ordered and any other additional costs including storage.

(10) Claims. Rejection of work or advice of damage, delay or partial loss of goods in transit or of non-delivery must be reported to  tonylav  Ltd within 48 hours of expected delivery.

(11) Liability.  tonylav shall not be liable for any loss to the customer arising from delay in transit not caused by  tonylav . tonylav shall not be responsible for any legal obligations resulting from work produced by  tonylav.

(12) Customer’s property. (a) Customer’s property and all property supplied to  tonylav by or on behalf of the customer shall while it is in possession of  tonylav or in transit to or from the customer be deemed to be at customer’s risk unless otherwise agreed and the customer should insure accordingly.

(b)  tonylav shall be entitled to make a reasonable charge for the storage of any customer’s property left with  tonylav before

receipt of the order or after notification to the customer of completion of the work.

(13) Materials supplied by the customer. (a)  tonylav may reject any paper, or other materials supplied or specified by the customer which appear to be unsuitable. Additional costs incurred, if materials are found to be unsuitable during production, may be charged except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by  tonylav in ascertaining the unsuitability of the materials then that amount shall not be charged.

(b) Where materials are so supplied or specified,  tonylav will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified.

(c) Quantities of materials supplied shall be adequate to cover normal spoilage.

(14) Credit Terms. Credit Terms will be 30 days from date on invoice unless agreed with  tonylav prior to completion of the first job.

(15) Insolvency. If the customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company deemed unable to pay its debts or has a windinup petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against it,  tonylav without prejudice to other remedies shall (i) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for the work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him, and (ii) in respect of all unpaid debts due from the customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days notice to dispose of such goods or property in such manner and at such price as we think fit and to apply the proceeds towards such debts.ALL WORK COMPLETE REMAINS THE PROPERTY OF  TONYLAV UNTIL PAID IN FULL.

(16) Illegal Matters. (a)  tonylav shall not be required to print any matter which in our opinion is or maybe of an illegal or libellous nature or an infringement of the proprietary or other rights or any third party. (b)  tonylav shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design of or any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.

(17) Periodical Publications. A contract for the printing of a periodical publication may not be terminated by either party unless 13 weeks notice in writing is given in the case of periodicals produced monthly or more frequently or 26 weeks notice in writing is given in the case of other periodicals. Notice may be given at anytime but wherever possible should be given after completion of any work on any one issue. Never the less  tonylav may terminate any such contract forthwith should any sum due thereunder remain unpaid.

(18) Full Colour Printing. Every effort will be made to obtain the best possible colour reproduction on customer’s work but because of the nature of the processes involved,  tonylav shall not be required to guarantee an exact match in colour or texture between the customer’s photograph, transparency, proof or electronic graphic file and the printed article.

(19) Force Majeure.  tonylav shall be under no liability if we are unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or any other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to  tonylav elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

(20) Law. These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England and Wales.

(21) Consequential Loss.  tonylav accepts no liability whatsoever for consequential or third party losses resulting in a delay in delivery howsoever caused.

Refunds/ Return:

At tonylav, complete customer satisfaction is the goal.  If you are unhappy with your order in any way, please contact me so that we can work with you to make things right. If tonylav is made aware of any processing errors within 7 business days of our shipment date, you may return your order, and I will either cheerfully refund your payment, or even more cheerfully replace the faulty documents with correctly processed ones. Processing errors mean that we did not follow your job specifications, and include the following:

Your order was not received.

(Please let me know ASAP if this happens, something is very wrong.)

Image color configuration (not color matching, see below), image size or paper type are not as specified on the order;

Finishing has not been performed as specified in the order;

Image orientation (landscape or portrait) is not as specified in the order.

I cannot offer refunds on the following:

Orders that contain customer errors in the PDF file. While I do try to notify  customers of any glaring typos or layout problems, I cannot be held responsible for content errors in files that I print;

Customer errors in order specification;

Orders damaged in shipping (though I will attempt to figure out what happened, and if possible obtain a refund through my shipping company);

Orders with problems regarding color matching. Color matching is an issue for the entire printing industry, and it is impossible to ever create an exact match between the colors on a user’s computer screen and the colors produced by our printers. There are many, many reasons why this is the case, and there is a wealth of information available on the topic through a simple web search. We do guarantee that our colors are accurate to each other, but it is impossible to calibrate our printers to your screen. In a nutshell, your prints may be lighter or darker than on your screen. The colors may have different tones. We do offer free proofs on all of our orders, and if color matching is absolutely critical, we recommend planning extra time for a proof.

Orders that are unsatisfactory due to other circumstances beyond our control.